Customer story

support from the ZB Homes team was key to making build process smooth

The goal

A young couple with two children wanted to build a new home on a 505m2 site in Kihikihi.

The process

The couple chose their home from a selection of ZB Homes’ house and land packages.

With the design already being done, they simply signed the contract and ZB Homes started the process of getting consent from Waipa District Council.

The customer said while “the whole buying aspect was simple and fast”, delays with the council completing their part of the process was time consuming and often frustrating.

However, understanding that this aspect was outside of ZB Homes’ control, they reported that once the build actually got started, it was smooth sailing.

“I enjoyed getting updates of the progress of the house coming together,” the customer said, referring to the BuilderTrend app, which allows our customers to receive regular updates as different parts of their home are completed.

Because the ZB Homes’ house and land package was turnkey, the customers didn’t need to start paying their mortgage until it was completed.


Once their home was finished and they’d moved in, the customer said they were delighted with their new home.

“The feature I enjoyed the most was seeing the kitchen getting done as I was excited for the beautiful stone top bench-top I chose!

“The team at ZB Homes was helpful with questions I had. Rebecca in the office was awesome and very easy to talk to.

“I would build with ZB Homes again! The team is easygoing and a joy to work with.

“From picking colours and accessories to talking about how and where I wanted things to end up, I can’t wait to build again and I’m sure things will be even better the second time around.”

First Home Buyers